customer care

CUSTOMER CARE POLICY

We aim to meet customers' needs with efficiency, effectiveness, fairness and courtesy
We aim to meet customers' needs by:
a: treating all our customers fairly, with respect and sensitivity demonstrating our commitment to our Equal Opportunities Policy,
b: recognising and respecting the particular and specific needs of all customers and building users
c: maintaining and developing effective links with all areas of the company and external organisations.

We aim to offer a quality service by:
a: dealing with requests and enquiries accurately, promptly and efficiently, publishing our timescales where appropriate and relevant,
b: respecting confidentiality by holding information relating to companies and projects securely and not releasing it to unauthorised persons or organisations,
c: making every effort to find the answer to a query or, where necessary, referring customers to the relevant person or department,
d: offering an explanation if customers' requests cannot be met,
e: ensuring that staff are able to develop their expertise and skills,
f: establishing standards of accuracy and efficiency and regularly monitoring our performance,
g: welcoming customer feedback on our services and suggestions for improvement and development.

We expect our customers to:
a: make available the information, documentation and any other requirements necessary for us to assist them,
b: treat us with courtesy, using appropriate language and behaviour which cannot be construed as racist, sexist or abusive.

E-mail: info@thepodunlimited.com